Tailside support
Travel questions are hard.
Support should not be.
Help for the Tailside private preview, including trip plans, pet records, document uploads, and privacy controls.
Urgent travel or animal-health issue?
Contact the operating airline, destination authority, licensed veterinarian, or emergency clinic directly. Do not wait for Tailside support.
Trip plan or airline question
Open Account + Privacy in the preview, choose Get support, then select Trip plan or Airline requirement. Include the route, dates, pets, airline, and the exact result that looks wrong.
Open the private preview →Document or upload problem
Use a clear PDF, JPEG, or PNG under 5 MB. Review every extracted field against the original before saving it. Never send veterinary records through an ordinary public channel.
Export or delete data
Account + Privacy includes a workspace export, individual document deletion, and complete workspace deletion. See Your Privacy Choices for exact steps.
View privacy controls →A requirement looks wrong
Open the requirement, note who makes the rule, and inspect the original source. Submit a private support request with the source URL and discrepancy. Candidate rules are not published for customer reliance until review is complete.
Tailside is not an airline, government authority, veterinarian, customs broker, or guarantee of entry or carriage.