Contact Tailside
A private path
to real help.
Tailside is in private iPhone testing. Support requests are accepted inside the private preview so trip and account context can stay attached without exposing pet records in public email.
Send a private support request
Open the preview, choose Account + Privacy, then Get support. Select Trip, Airline, Document, Account, Privacy, or Something else. A receipt gives you a reference to keep.
Open the private preview →Testing through TestFlight?
You can also use Send Beta Feedback from the TestFlight app. Include a screenshot when it helps, but do not attach veterinary records or identity documents through general feedback.
Need an immediate official answer?
Contact the relevant airline, government authority, veterinarian, or emergency clinic directly. Tailside support cannot authorize a pet’s travel.
A monitored public support email and published response target remain public-launch gates. This page will be updated when those channels are approved.